The ADAC is testing the use of its own workshop concept. As the automobile club confirmed at the request of "kfz-betrieb ONLINE", there are currently four pilot businesses with ADAC branding that offer workshop services in addition to the usual breakdown assistance. These are independent garages that were already previously active as ADAC partners.



The club has set up test workshops in which the implementation of clearly customer-oriented workshop processes and services are to be tested, according to an ADAC statement. To this end, the club is working with a small number of selected workshop partners who have received extensive training. At the end of the test phase, the results will be carefully evaluated and concrete suggestions for improvement will be developed.



"Even after 40 years of ADAC workshop testing, there are still shortcomings in the technical and customer-related processing of workshop orders," explains project manager Peter Baudrexel. Because the ADAC can only ever uncover the symptoms with its workshop tests, it also wants to work on eliminating the causes in future.



According to the ADAC, the aim is to contribute to the optimization of the workshop business. "This intention is ambitious and must be tested in detail," the club said. Which services would be provided in the next step by the ADAC itself or by possible cooperation partners is currently completely open.



Further information at: http://www.kfz-betrieb.vogel.de/service/management/articles/307887



"kfz-betrieb" is the most widely read trade magazine in the automotive industry and has been informing the automotive trade and service sector for 100 years. "kfz-betrieb" is the official organ of the German Motor Trade (ZDK), the professional interest group for around 38,000 car dealerships and workshops. Daily news from the entire automotive industry is available at www.kfz-betrieb.de and in the daily newsletter. The parent company Vogel Business Media is one of the leading German providers of specialist information with around 100 trade journals and 60 websites as well as numerous international activities. Its headquarters are in Würzburg. The company celebrates its 120th anniversary in 2011.